They may be able to help if there is a unique problem with your account.
Each Web-based VPN connection usually uses two different IP addresses for the VPN client computer.
Please try typing them again.
Surfshark offers a NoBorders Mode that helps users blast through censorship and network blocks.
The same thing happens to me.
If you have other concern or question, don't hesitate to inform us and we'll be happy to assist you.