Now that you have your presence, you must be able to manage queries on those channels as well.
Because personalization goes a long way.
AI chatbots have become so advanced that they can take care of customer support without agent interference up to a certain extent.
Plan availability of staff.
Customers being asked to repeat themselves over and again is one of the top reasons why customers feel frustrated.
By using a live chat messenger to deliver the right resources to their visitors at the right time, OutSystems was able to boost their engagement by.