SMSBump users who have enabled their brand name as a Sender will only be sending from the new dedicated number after they enable the Chat, since due to carrier limitations it's impossible to keep using your brand name for Chat conversations.
Most online shoppers never even think of reaching out to you before they ditch your offer or abandon their shopping cart.
And just like that, the conversation with your customer just started with one of the simplest, fastest and most efficient ways - text messages.