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Your agents can also use customized shortcuts to answer frequently asked questions FAQs.

  • All of your live chat conversation transcripts will be saved in the form of a ticket, so you can review what was said to your customers as needed.

  • You can also decide where to put the chatbox so it will not interfere with other aspects of your website.

LiveChat

Not only does the program integrate with multiple messaging apps — including Facebook Messenger, WeChat, Slack and Kik — it captures the information gathered on these platforms to facilitate more effective messaging.

  • This can be beneficial to other community members reading this thread.

  • It also reduces the need for foreign customer support representatives.




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