Address the letter to Sony, the company that produces and owns PlayStation, and ask for a response to your letter.
Explain your issue or problem to the customer service representative.
Input the information and then click on the option to start a live chat.
But there are many doubts surrounding this approach.
I was able to connect with my potential students in a way I never have been able to before.
So i am having a problem with ONE of the many games I´ve purchased lately.