Chat 41 - 🧡 25 Live Chat Statistics for 2021 (Backed by Unique Research)

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What is Live Chat? The Ultimate Guide to Live Chat

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25 Live Chat Statistics for 2021 (Backed by Unique Research)

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Poolside Chat Episode #41: Salt Chlorine Generator Percentage

Using live chat to improve customer satisfaction rates The good news is that if you do respond quickly, you will increase overall satisfaction rates.

  • One of the key reasons you need live chat is to allow your site visitors to talk to a fellow human.

  • In fact, live chat is expected to continue to grow by as much as 87% in the next 12-18 months.

What Your Customers Love and Hate About Live Chat Support — Kayako

They act as an isolated channel where underfunded and understaffed support teams struggle to operate a siloed tool alongside their help desk or customer service software.

  • The good news is that companies that do use chat to communicate with their customers see , including increased sales, satisfaction and service.

  • It's also given us access to data and insight on how business and consumers rate, feel and respond to live chat tools.




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