Using live chat to improve customer satisfaction rates The good news is that if you do respond quickly, you will increase overall satisfaction rates.
One of the key reasons you need live chat is to allow your site visitors to talk to a fellow human.
In fact, live chat is expected to continue to grow by as much as 87% in the next 12-18 months.
They act as an isolated channel where underfunded and understaffed support teams struggle to operate a siloed tool alongside their help desk or customer service software.
The good news is that companies that do use chat to communicate with their customers see , including increased sales, satisfaction and service.
It's also given us access to data and insight on how business and consumers rate, feel and respond to live chat tools.